Answers to Frequently Asked Questions About IMPACT Physical Therapy & Sports Recovery
At IMPACT Physical Therapy & Sports Recovery, we are dedicated to helping individuals recover from injuries, improve their physical health, and enhance their overall performance. Whether you’re located in Chicago, Champaign, Naperville, Hinsdale, Orland Park, Oak Lawn, or any of the surrounding Chicagoland areas, our expert team provides personalized treatment to meet your unique needs.
Our goal is to answer all your questions about physical therapy, sports recovery, and rehabilitation. Below, you’ll find answers to the most commonly asked questions about our services—including billing, appointment reminders, and physical therapy near you.
FAQs About Physical Therapy & Sports Recovery
How can I schedule an appointment at IMPACT Physical Therapy & Sports Recovery?
After your initial appointment, your physical therapist or athletic trainer will provide a recommendation for your care schedule. Our staff will help you book follow-ups. To find your nearest clinic, visit our Locations page.
What physical therapy services does IMPACT provide?
We offer physical therapy for acute and chronic conditions, post-surgery rehab, performance training, pelvic health, dry needling, cupping therapy, and more. View the Services page for a detailed list.
How do I find out my insurance benefits?
Our Front Office Coordinators will be able to verify your insurance benefits and provide you with a quote of benefits. However, we strongly encourage you to also confirm details with your insurance directly.
When will I receive my bill?
A patient will only receive a statement once a month if they have a patient balance. Patients are able to receive their billing statements via mail, email, and text.
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How can I pay my bill?
For your convenience, you can pay your bill securely online via our Pay My Bill , or in person at the clinic. We accept all major credit cards.
Can I receive appointment reminders?
Yes, we offer both text and email reminders. When scheduling your initial appointment, you will be offered the option to receive appointment reminders. Reminders are sent out approximately 24 hours prior to the appointment.
What type of payments do you accept
We accept all major credit cards and check payments. We also accept FSA and HSA payments.
Do I need a referral?
Many insurance providers do not require a referral from a medical provider. Our Front Office Coordinators will contact your insurance to inquire about any requirements.
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What if I have to cancel my appointment?
If a patient needs to cancel or reschedule an appointment, we request that it be done 24 hours in advance of the scheduled appointment. If a cancellation occurs within less than 24 hours of their appointment or if the patient does not show up to their appointment, a cancellation fee of $25 will be applied (a fee of $50 for pelvic health). No fee will be applied for cancellations made with more than a 24-hour notice.
What’s the difference between physical therapy services and sports recovery services?
Our Physical Therapy appointments are for acute injuries that are causing pain and dysfunction. These appointments are usually covered by insurance and include an evaluation by a licensed physical therapist to develop a plan of care to help you heal from injury. Our Sports Recovery appointments are aimed at keeping athletes and active individuals doing the things they love by providing access to recovery tools and services for maintaining good health and wellness, as well as maximizing your athletic performance. Our Sports Recovery services are not typically covered by health insurance, but you can often use a HSA/FSA payment plan. Email us at sportsrecovery@impactphysicaltherapy.com for more information.
What makes IMPACT different from other providers?
Our individualized approach, advanced recovery technologies, and experienced team of licensed physical therapists and athletic trainers ensure faster recovery and long-term results. We don’t just treat your injury—we optimize your performance.
Get in Touch with Your Nearest IMPACT Physical Therapy & Sports Recovery Location
If you have questions about physical therapy or sports recovery, our experienced team is here to help. Reach out to one of our Chicagoland or Champaign clinics to start improving your mobility, recover from injury, and achieve your wellness goals. Schedule your appointment today.
🔵 Still have questions? Schedule your consultation or chat with our care team for quick answers!