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FAQs

Is a Prescription or Referral necessary?

IL Patients now have direct access to physical therapy without a doctor’s prescription, giving you the freedom to find the musculoskeletal relief you need. We will assess your pain or injury and develop a specialized recovery plan that will benefit your well-being while reducing overall health-care costs.

What's the difference between In-Clinic Physical Therapy and a Sports Recovery Appointment?

Our Physical Therapy appointments are for acute injuries that are causing pain and dysfunction. These appointments are usually covered by insurance and include an evaluation by a licensed physical therapist to develop a plan of care to help you heal from injury. Our Sports Recovery appointments are aimed at keeping athletes and active individuals doing the things they love by providing access to recovery tools and services for maintaining good health and wellness, as well as maximizing your athletic performance. Our Sports Recovery services are not typically covered by your health insurance, but you can often time use an HSA/FSA payment plan.

What Insurances are Accepted?

We accept insurance from 17 different providers and will verify your coverage before your first appointment for a smooth visit. Not sure if you want to use your insurance? Our front office coordinators will be able to help you choose the best method of payment based on your coverage. We're also happy to arrange individual payment plans for those without coverage. Check out our full list of insurance providers.

When will I be contacted?

We'll contact you to schedule an appointment within 24-48 hours. To prepare for your first visit, be sure to arrive 15 minutes early to finalize all paperwork. We also recommend you bring any applicable medical information or records to discuss with your physical therapist, including any labs, diagnostics, medications, etc. Learn more about what to expect on your first visit.

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South Loop

Outstanding Care and Exceptional Service!

I can’t say enough good things about the Impact Physical Therapy team! From the moment you walk in, you’re treated with genuine care and respect. They are not only incredibly knowledgeable and effective in their treatments, but they also go the extra mile to accommodate their patients’ needs — whether that means adjusting schedules, tailoring exercises to individual goals, or simply being kind and encouraging on the tough days.

Their flexibility has been a lifesaver for me, and it’s clear they truly care about every person who walks through their doors. The team works together seamlessly, and the environment is always positive, professional, and welcoming. Thanks to their dedication, I’ve made more progress than I ever expected.

If you’re looking for a physical therapy provider that combines expertise with compassion, look no further. This is a place where healing really happens
Another A+ experience at IMPACT with Liz and her staff treating my injury during marathon training. They have been flexible with fitting me into their schedule, different therapies to combat a pesky injury so I could make it to another start line. highly recommended.
Impact Physical Therapy has been so helpful since I had my knee replaced. All of the therapist are very knowledgeable about how to get me stronger, more balanced and always have different things for me to be working on.
I have been a client here for 7 years. Being an endurance runner who has run 13 Half Marathons and the Chicago Marathon 4 times I am always in need of some tune-ups and special care for my body. I have had injuries that required months of PT and they managed to get me back to the starting line as healthy as possible on race day. The entire staff is incredible and they get so much credit for keeping me in the run game as I get older. I am grateful to Liz and the rest of the staff who are the most knowledgeable folks in the business.

Lakeview

I had a great experience at Impact Physical Therapy with Shannon. I came in with hip and knee pain from running, and she immediately provided clear guidance on warmup drills and workout adjustments. I received manual therapy and dry needling during my first visit, which made a noticeable difference. The service was friendly, efficient, and professional, and the facility was clean and well-equipped. Highly recommend.
Wouldn’t go anywhere else. Paul, Kyle and Shannon all do a fantastic job to get me back to where I need to be.
Had a great experience with Paul! He helped me get the right exercises and routines in my life to help my knee as I was training for a running race.

Would highly recommend!

Naperville

Excellent care and knowledge. Katie is a great therapist and very friendly. All the staff is helpful and friendly. So pleased with Impact Therapy.
Impact is great. The location is fantastic and they’re flexible around your work schedule. I find it to have a welcoming engaging environment, treatments specific to the patient, expertise in the field, and quality results. Chris and Kristie (plus whoever happens to be working that day) do a solid job getting you healthy again.
I have had an excellent experience thus far with all PT’s being extremely knowledgeable and show the care and compassion you hope to get with any medical provider. I am currently working with Chris Hater, PT and he is so nice, personable and makes the session fun. Kristie at the front desk is so easy to work with and makes the scheduling process a breeze. All the rehab aides are also so helpful! I am so glad I chose this Impact location to get my therapy! I would highly recommend to anyone else.
Professional environment where you can get an individualized treatment plan. My PT, Bill, did an excellent job answering my questions, going through a thorough assessment, and giving me appropriately challenging exercises to help me progress. Would definitely recommend IMPACT Physical Therapy & Sports Recovery in Naperville.

Norridge

On time, friendly, passionate, understands my problem, Easy to understand instructions, direct Answers to my questions.
Impact has been very good as far as therapists are concerned. I’ve had a lot of therapy over the years due to surgeries.
These are fantastic people. They do the job and hopefully after the doctor is done with me I’ll be able to get to be 100% again I look forward to working with impact and my doctors to get this all done. Thank you very much

Hinsdale

Wonderful exercises, helpful and easy to execute. Peggy’s “bedside manner” is warm, friendly and professional. Highly recommended!!
My experience at Impact has been a welcome relief for me addressing my vertigo and balance issues. When it comes to the knowledge of the the staff, I find them to be very adept at how the body should work and how to assist me to get back to the best I can be.

Oak Lawn

I highly recommend Impact (Oak Lawn) to everyone. Every single person that works here is amazing. I had the pleasure of working with Barb and Tiana, and both did a great job with helping my recovery. I honestly can’t say one bad thing about my experience at all.
Very friendly and helpful staff. My progress is impressive. Impact has even helped with insurance issues. Highly recommend this location
A WONDERFUL TEAM OF INDIVIDUALS. BY FAR THE BEST TREATMENT I’VE EVER RECEIVED. EVERYONE IS FRIENDLY AND HAPPY TO HELP EVERYONE RECOVER NO MATTER THE CIRCUMSTANCE. VERY MOTIVATING AND WELCOMING FROM DAY ONE UP TO THE LAST DAY. SPECIAL THANK YOU TO ASHLEY AND TIANA, YOU LADIES REALLY HAVE A SPECIAL PLACE IN MY HEART.

Champaign

Great place! Very attentive staff and friendly environment!
I love the family atmosphere. You do your therapy in an open room. It’s like a group class for your health. There is a lot of accountability not only to the therapists but also for patients taking responsibility for their own recovery. It was so different from my experiences elsewhere when you have the opinion of one therapist in a cramped room. The therapy assistants are awesome too. They truly care for your growth and healing. I even got to know some of my fellow clients. I definitely know where to go when something happens to me; and I know it will.
Amazing! Highly recommend Gretchen. Very attentive, knowledgeable, and willing to pursue knowledge to advance care.
Really friendly and helpful staff. Easy to work with, easy to set up appointments, and great availability for appointments.

Orland Park

Can I give 10 stars? I’ve been a patient at Impact several times for different issues over the years. The therapists and techs are truly outstanding! The skill level and knowledge of the therapists is extremely high and they are always professional, kind and welcoming. My experiences with practice have always exceeded expectations and I cannot recommend Impact Physical Therapy highly enough.
Great staff, they really care and pay close attention to you and progress. They switch up therapy according to your progress
I’ve had back, groin and thigh pain for almost 2 years now. All on my left side. Went to Impact physical therapy in Orland for treatment. Had Tammy Stack as my PT. About half way through, she told me the problem could be my left hip and recommended a hip doctor at Parkview. Went to the doc, he did an X-ray and told me I had moderate arthritis in the left hip and suggested a left hip injection. It’s been a week since the injection and my pain has diminished greatly. I’ll probably need a hip replacement in the future to permanently resolve the issue. If it wasn’t for Tammy’s expertise, I’d still be in a lot of pain. Thank you Tammy for the diagnosis, I’m doing much better!
Update 04/21/2025
I’m back at Impact Physical Therapy due to a surgery I had in February of this year. Of course, as soon as I received my PT orders from the doctor, I immediately contacted Impact and requested Tammy as my therapist. The recovery has been difficult due to the complexity of the surgery, however, every time I’m at Impact, Tammy pushes me more and more. I’m now just about able to walk without a cane and am feeling much better. The woman is a physical therapy genius! Again, thank you Tammy, you simply are the best!